Return and Refund Policy

Return & Replacement Policy

Made-to-Order Products

All Exoticool products are custom printed upon order. Because items are made-to-order, we are unable to accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Color/style preference

However, we fully stand behind the quality of our products.

Damaged, Defective, or Incorrect Items

If your item arrives with:

• A manufacturing defect
• A printing error
• Damage during shipping

You are eligible for a free replacement or full refund.

How to Request a Replacement or Refund

Please contact us within 30 days of delivery at:

📧 support@exoticool.com

📞 (541) 503-8898 (Mon–Fri, 9 AM – 5 PM PST)

Include:

• Your order number
• Clear photos of the issue
• Photos of original packaging (if applicable)

Do not return items without prior authorization.

Refund & Replacement Processing

Once your claim is reviewed and approved:

• Processing time: 5–10 business days
• Refund method: Original payment method
• Replacement items are produced and shipped at no additional cost

If a return shipment is required, we will provide the correct return address.

Return addresses vary by production facility.

Please do not send items to:

525 E 19th Ave Apt 8

Eugene, OR 97401

(This location is administrative only.)

No Restocking Fees

We do not charge restocking fees for approved defective or damaged item claims.