Return and Refund Policy


Return & Replacement Policy




Made-to-Order Products



All Exoticool products are custom printed upon order. Because items are made-to-order, we are unable to accept returns or exchanges for:


  • Incorrect size selection
  • Change of mind
  • Color/style preference



However, we fully stand behind the quality of our products.





Damaged, Defective, or Incorrect Items



If your item arrives with:


  • A manufacturing defect
  • A printing error
  • Damage during shipping



You are eligible for a free replacement or full refund.





How to Request a Replacement or Refund



Please contact us within 30 days of delivery at:


πŸ“§ support@exoticool.com

πŸ“ž (541) 503-8898 (Mon–Fri, 9 AM – 5 PM PST)


Include:


  • Your order number
  • Clear photos of the issue
  • Photos of original packaging (if applicable)



Do not return items without prior authorization.





Refund & Replacement Processing



Once your claim is reviewed and approved:


  • Processing time: 5–10 business days
  • Refund method: Original payment method
  • Replacement items are produced and shipped at no additional cost



If a return shipment is required, we will provide the correct return address.

Return addresses vary by production facility.


Please do not send items to:

525 E 19th Ave Apt 8

Eugene, OR 97401

(This location is administrative only.)





No Restocking Fees



We do not charge restocking fees for approved defective or damaged item claims.