Privacy policy

Last Updated: July 21, 2026

Exoticool Merch LLC, doing business as Exoticool, operates this website and online store. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit Exoticool.com, place an order, contact us or otherwise interact with our services.

1. Who We Are

Exoticool Merch LLC (DBA Exoticool)
525 East 19th Avenue, Apt 8
Eugene, OR 97401
United States

Email: support@exoticool.com
Phone: (541) 503-8898

Our online store is hosted by Shopify.

2. Age Requirement

Exoticool is intended for individuals age 18 and older.

We do not knowingly collect personal information from anyone under 18. If you believe that someone under 18 has submitted personal information to us, contact support@exoticool.com so we can review and delete it when appropriate.

3. Personal Information We Collect

Depending on how you interact with Exoticool, we may collect:

Contact information: Name, email address, phone number, billing address and shipping address.
Order information: Products ordered, selected variants, order value, shipping method and order status.
Payment and transaction information: Payment status and limited transaction details provided by the payment service used at checkout. Exoticool does not receive or store complete payment-card numbers.
Account information: Login information, saved addresses and order history if you create a customer account.
Communications: Messages, support requests, claim photographs, product reviews and other information you send us.
Device and usage information: IP address, browser type, device type, pages viewed, referring pages and interactions with our website.
Marketing preferences: Email subscription choices, cookie choices and advertising opt-out selections.

Please do not send sensitive personal information that is unnecessary for processing an order or resolving a customer-service request.

4. How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to communications or contact us.
Automatically through cookies, pixels and similar technologies when you use the website.
From Shopify and service providers that support checkout, fraud prevention, order fulfillment, analytics, advertising and customer service.
From social platforms when you interact with Exoticool through those platforms, subject to their settings and privacy policies.

5. How We Use Personal Information

We may use personal information to:

Process, manufacture, fulfill and deliver orders.
Provide order confirmations, shipping notifications and customer support.
Handle cancellation requests and damaged, defective or incorrect-product claims.
Operate, secure and improve our website.
Detect and prevent fraud, abuse and security incidents.
Measure website and advertising performance.
Personalize website and marketing experiences where permitted.
Send marketing communications when you have requested or permitted them.
Maintain business, tax and transaction records.
Comply with legal obligations and enforce our policies.

6. How We Disclose Information

We may disclose personal information to:

Shopify, which hosts and operates our online store and checkout.
Production and fulfillment partners, which receive the information necessary to manufacture and ship made-to-order products.
Payment providers available through checkout, which process transactions and help prevent fraud.
Shipping carriers, which deliver orders and provide tracking.
Technology and service providers that assist with hosting, security, analytics, marketing, communications and customer support.
Professional advisers or authorities when reasonably necessary to comply with law, protect legal rights or respond to valid legal requests.
A successor organization if Exoticool is involved in a merger, acquisition, reorganization or transfer of business assets.

We do not exchange personal information for money. However, some disclosures involving analytics, advertising or personalized services may be considered a “sale,” “sharing” or “targeted advertising” under certain U.S. privacy laws.

Shopify may process customer information as described in the Shopify Consumer Privacy Policy.

7. Cookies and Similar Technologies

Exoticool, Shopify and service providers may use cookies, pixels and similar technologies for:

Essential functions: Cart, checkout, account, security and fraud prevention.
Analytics and performance: Understanding how visitors use the website and improving performance.
Personalization: Remembering preferences and previous interactions.
Advertising and marketing: Measuring campaigns and providing relevant advertising where permitted.

You can manage cookies through available cookie-preference controls and your browser settings. Blocking essential cookies may prevent the cart, checkout or other website features from working correctly.

8. Advertising and Privacy Choices

Where applicable, you may opt out of disclosures that are considered a sale, sharing or targeted advertising by using the Your Privacy Choices link in our website footer.

Where required by applicable law and supported by our privacy settings, we also process recognized Global Privacy Control signals as an opt-out request.

An opt-out applies to the browser and device used to submit the request. You might need to submit another request if you use a different browser or device or clear your cookies.

9. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

You may still receive non-marketing communications relating to orders, transactions, security or customer-service requests.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

Process and document transactions.
Fulfill orders and resolve customer-service matters.
Maintain tax, accounting and business records.
Prevent fraud and security incidents.
Comply with legal obligations.
Resolve disputes and enforce agreements.

Retention periods vary depending on the type of information and the reason it was collected.

11. Data Security

We use commercially reasonable administrative, technical and organizational safeguards intended to protect personal information.

No internet transmission or electronic-storage system is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of certain information.
Request a portable copy of certain information.
Opt out of certain sales, sharing or targeted advertising.
Withdraw consent where processing depends on consent.
Appeal a decision concerning a privacy request where applicable.

To submit a request, email support@exoticool.com. Include enough information for us to identify the request and the account or transaction involved.

We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by applicable law. We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. Processing Locations

Although Exoticool currently sells and ships within the United States, Shopify and other service providers may process information in the United States, Canada or other locations where they operate.

This section concerns data processing and does not mean that Exoticool offers international shipping.

14. Third-Party Websites and Social Platforms

Our website may link to third-party websites and social profiles, including TikTok and other platforms.

We do not control their privacy practices. Review the privacy policy of the applicable third party before providing information through its services.

15. Changes to This Policy

We may update this Privacy Policy when our business practices, technology or legal obligations change.

The revised version will be published on this page with a new “Last Updated” date. We will provide additional notice when required by applicable law.

16. Contact Us

Questions or privacy requests may be directed to: