Privacy policy
🔒 PRIVACY POLICY – EXOTICOOL
Last updated: May 9, 2026
Exoticool Merch LLC (DBA Exoticool) operates this store and website, including all related information, content, features, tools, products, and services (the "Services") to provide you with a curated shopping experience.
Exoticool is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, use, and disclosure of personal information.
By using our Services, you agree to the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT "Personal information" refers to information that can identify or reasonably be linked to you. We may collect the following categories:
Contact Information: Name, billing and shipping address, email address, phone number. Payment Information: Payment method details (processed securely via Shopify Payments, Stripe, PayPal, or other providers), billing information, transaction details. We do not store full credit card information. Account Information: Username, password, account preferences and settings. Order & Transaction Information: Items purchased, returned, or exchanged, cart activity, wishlist or saved items, order history. Device & Usage Information: IP address, browser type, device information, website interaction behavior (pages viewed, clicks, session activity). Communication Information: Customer support messages, emails or inquiries sent to us.
2. SOURCES OF PERSONAL INFORMATION We collect personal information from: directly from you (checkout, account creation, contact forms), automatically through your use of the Services (cookies, analytics tools), service providers (Shopify, payment processors, fulfillment partners), and analytics and advertising partners.
3. HOW WE USE PERSONAL INFORMATION We use personal information to provide Services (process orders and payments, fulfill and ship products, manage accounts, handle returns and cancellations, provide customer support), improve Services (analyze website performance, improve product offerings, personalize shopping experience), support marketing and advertising (send promotional emails where permitted, show relevant ads, retarget visitors), prevent fraud and protect security, and comply with applicable laws and regulations.
4. HOW WE SHARE PERSONAL INFORMATION We may share personal information with service providers including Shopify, payment processors (Stripe, PayPal, Shopify Payments), fulfillment and shipping partners (Printify and production network), and customer support and analytics providers. We may also share data with marketing and advertising partners for personalized advertising based on site activity. Depending on your location, you may have the right to opt out of targeted advertising. We may also share data in connection with business transfers (mergers, acquisitions, restructuring) or when required by law.
5. SHOPIFY PLATFORM Our store is hosted on Shopify. Shopify collects and processes personal data to provide and improve the platform, support analytics and security, and enable store functionality. Your data may be processed by Shopify in accordance with their privacy policies. For more information, visit Shopify's Privacy Policy and data rights portal.
6. COOKIES & TRACKING TECHNOLOGIES We use cookies and similar technologies to enable website functionality, improve user experience, analyze site performance, and support marketing and advertising. You may disable cookies through your browser settings, but some features may not function properly.
7. DATA RETENTION We retain personal information only as long as necessary to fulfill orders, maintain accounts, comply with legal obligations, resolve disputes, and enforce policies.
8. DATA SECURITY We use reasonable technical and organizational safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted online.
9. YOUR RIGHTS Depending on your location, you may have rights to access your personal data, request correction of inaccurate data, request deletion of your data, receive a copy of your data, and opt out of targeted advertising. You may exercise these rights by contacting us at support@exoticool.com. We may need to verify your identity before processing requests.
10. INTERNATIONAL TRANSFERS Your personal information may be processed outside your country of residence, including in the United States. Where required, we use appropriate safeguards such as Standard Contractual Clauses for international data transfers.
11. CHILDREN'S DATA Exoticool is an adult streetwear brand intended exclusively for individuals who are 18 years of age or older. Our products, content, and Services are not directed at, marketed to, or intended for children or minors under the age of 18. By using our Services, you confirm that you are at least 18 years of age. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data from our records. If you believe a minor has submitted information to us, please contact us at support@exoticool.com.
12. THIRD-PARTY LINKS Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.
13. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
14. CONTACT INFORMATION Exoticool Merch LLC (DBA Exoticool) Email: support@exoticool.com | Phone: 541-503-8898 Address: 525 East 19th Avenue, Eugene, Oregon 97401, United States
We are the data controller of your personal information for applicable data protection laws.