OPEN A TRANSMISSION
Use the contact form on this page to reach Exoticool about orders, products, custom designs, collaborations, music, press, accessibility, or technical issues.
For order-related questions, include your order number and the email address used at checkout. This helps us locate your purchase and respond with the right information.
WHAT CAN WE HELP WITH?
- Order status and delivery questions
- Product sizing, materials and availability
- Returns, damaged items and order concerns
- Custom-shirt and personalized-design inquiries
- Artist, creator, business and brand collaborations
- Exoticool Music, press and media inquiries
- Website accessibility and technical problems
BEFORE YOU SEND YOUR MESSAGE
Please provide as much useful detail as possible. For product questions, include the product name or link. For website issues, describe what happened, which page you were viewing, and the device or browser you were using.
Shipping, returns, privacy, and store terms are also available through the policy links in the site footer.
NEW TO EXOTICOOL?
Read the Exoticool Origin File to learn about the mission behind the brand.
Explore what alien streetwear means and discover how outsider identity, extraterrestrial imagery, and independent expression connect through the Exoticool signal.
You can also explore futuristic streetwear or listen to Exoticool Music to experience the wider creative world behind the clothing.
EVERY SERIOUS MESSAGE MATTERS
Exoticool was built around individuality, freedom, equality, and connection. There are no gatekeepers here. Send the signal, and we will review your message as soon as possible.
CONTACT & BUSINESS INFORMATION
Exoticool Merch LLC (DBA Exoticool)
Eugene, Oregon, United States
Email: support@exoticool.com
Phone: (541) 503-8898
Support: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Typical response time: 1–2 business days.
We operate online and do not have a walk-in retail storefront at our business address. Local custom orders and local delivery are available by arrangement; please contact us to confirm availability before ordering.
Full business contact and mailing details | Shipping Policy | Refund Policy
SHARE YOUR EXPERIENCE
Ordered from Exoticool or worked with us on a custom project? Share an honest review of your experience on Google.