INTERNATIONAL SHOPPERS

Exoticool international apparel is made to order. Normal production is approximately 2–7 business days.

Shipping estimates begin after production is complete. Business days generally exclude weekends and applicable carrier or public holidays.

Delivery dates are estimates rather than guarantees. Customs processing, severe weather, carrier disruptions, holidays or circumstances outside Exoticool's control can cause delays.

When tracking is available, it is sent to the email address associated with your order. Tracking information can take time to update after a carrier receives the shipment.

If the shipment has passed its latest estimated delivery window without meaningful tracking movement, contact Exoticool so we can review it.

Prices are currently shown in USD unless another currency is specifically displayed during checkout.

Your bank, card issuer, PayPal or other payment provider may perform currency conversion or charge its own international transaction fee.

Available payment methods are shown during checkout and can vary by country, device and payment provider.

International orders may be subject to sales taxes, VAT, GST, import taxes, customs duties, brokerage charges or other government and carrier fees.

Taxes or duties collected directly by Exoticool will be shown during checkout. Charges not collected during checkout may be assessed by the destination country, customs authority or carrier.

Customers are responsible for applicable destination charges except where applicable law requires otherwise.

International apparel is made specifically after your order is submitted. Please review the sizing chart on the product page carefully before selecting a size.

Under Exoticool's standard voluntary return policy, refunds, returns or exchanges are not provided because a customer selected the wrong size, wrong color or changed their mind after ordering.

This does not limit consumer rights or remedies that cannot legally be excluded in your country or region.

If your order arrives damaged, defective, misprinted or materially different from what you ordered, contact Exoticool within 30 days.

Include your order number, a description of the issue and clear photographs showing the product and problem. We will review the issue and determine the appropriate replacement, refund or other resolution.

The requested 30-day reporting period does not limit any mandatory statutory consumer rights that cannot legally be excluded.

Contact Exoticool immediately if you need to request an order change or cancellation.

Once an order enters production, it cannot normally be changed, cancelled or refunded under Exoticool's standard made-to-order policy.

Mandatory cancellation, return or consumer rights provided by applicable law remain unaffected where they apply.

Customers are responsible for entering a complete and accurate delivery address.

If an incorrect or incomplete customer-supplied address causes a failed delivery, return or reshipment, the customer may be responsible for the additional shipping cost.

If Exoticool causes the address error, Exoticool will take responsibility for correcting it.

A delayed shipment is not automatically considered lost.

If your order has not arrived after the latest estimated delivery window, contact Exoticool. We will review tracking and investigate with the fulfillment provider or carrier before determining replacement or refund eligibility.

If a package is returned because of an incorrect address, refusal, failure to collect the shipment or another customer-controlled delivery issue, contact Exoticool.

Additional shipping charges may apply before an order can be resent. Each situation will be reviewed individually.

Products in the same order may occasionally be produced or shipped from different fulfillment locations. Items from one order can therefore arrive in separate packages or on different days.

Separate tracking numbers may be provided where applicable.